Apple and Amazon are overhauling their security procedures after hackers were able to trick call centre staff into handing over passwords that allowed them to destroy a journalist’s “entire digital life.”
Apple has suspended a policy that meant users could reset their Apple ID password over the phone in exchange for relatively easy-to-obtain personal details: the email address, billing address and the last four digits of the credit card number associated with the account.
After Epic Hack, Apple Suspends Over-the-Phone AppleID Password Resets by Nathan Olivarez-Giles & Mat Honan. Wired on Aug. 7, 2012, 8:12 PM.
Apple and Amazon Fix Security Holes After Tech Journo Hacking Ordeal by CBR. CBR on Aug. 8, 2012.
How Hacker Forced Amazon, Apple To Review Security Policies Amidst Growing Online Sabotage by Valli M. Ramanathan. Tech & Trend on Aug. 8, 2012, 8:02 AM.